What do I do when...?

What do I do when I get an upset client on the phone?

Usually, upset clients have a good reason to be upset. To get to the bottom of the situation and start the de-escalation process, we added a form in Service Titan that is easily accessible for you to fill out if such an occasion should arise.  It is called "1-Star / Client Concern Report" and you access it by:

This is what that form looks like:

What do I do when I am having computer issues?

Online Support: Submit a support ticket by visiting: https://one.nexustek.com/support 

Email Support: Email support requests to: support@nexustek.com

Phone Support:  For Priority 1 requests and after hours, call our support desk at: 877-243-8482